FAQFrequently asked questions and inquiries
Frequently asked questions and inquiriesFAQ
Check-in is from 15:00 and check-out is by 11:00.
*May vary depending on the Accommodation Plan you use, so please check when making a reservation.
Use before check-in time will be charged as follows.
A. Check-in before 12:00
An additional charge for the previous night will be charged. A Reservations of the previous day is required.
B. Check-in from 12:00 to 15:00
An additional charge of 2,000 yen (including consumption tax and service charge) will be charged per hour per room.* We may not be able to meet your request depending on the operating conditions on the day before and on the day. Please note.
Extension of check-out time will be charged as follows.
A. Check-out from 11:00 to 18:00
An additional charge of 2,000 yen (including consumption tax and service charge) will be charged per hour per room.
B. Check-out after 18:00
An additional charge for the first night will be charged.*We may not be able to meet your request depending on the operating conditions on the day and the next day. Please note.
*Please inquire with the staff at check-in for details on fees and availability.
The hotel does not have its own parking lot. Please use nearby coin parking.
Please note that there are no partnerships or discounts. Please note.
There is no child fare setting.
Children of elementary school age or younger stay free of charge if they share the same bed as their parents.
Children can only share beds with one adult, and any additional children will be charged an extra fee.
*We do not accept sharing beds with children using extra beds, sofa beds, or other auxiliary beds.
Customers aged 13 and above will be charged the regular rate.
About Stay
Check-in is from 15:00 and check-out is by 11:00.
*May vary depending on the Accommodation Plan you use, so please check when making a reservation.
Use before check-in time will be charged as follows.
A. Check-in before 12:00
An additional charge for the previous night will be charged. A Reservations of the previous day is required.
B. Check-in from 12:00 to 15:00
An additional charge of 2,000 yen (including consumption tax and service charge) will be charged per hour per room.* We may not be able to meet your request depending on the operating conditions on the day before and on the day. Please note.
Extension of check-out time will be charged as follows.
A. Check-out from 11:00 to 18:00
An additional charge of 2,000 yen (including consumption tax and service charge) will be charged per hour per room.
B. Check-out after 18:00
An additional charge for the first night will be charged.*We may not be able to meet your request depending on the operating conditions on the day and the next day. Please note.
*Please inquire with the staff at check-in for details on fees and availability.
Waitlists are not accepted.
Please contact us for the latest availability.
We will charge the following cancellation fee.
-8 days before...Not required
7-2 days before: 40% of the accommodation fee
The day before…80% of the accommodation fee
On the day: 100% of the accommodation fee
No show...100% of the accommodation fee*The above does not apply to group bookings, travel agencies, or other agents.
In addition, it may differ depending on the Accommodation Plan, so please check at the time of reservation.
If you would like a room with a view, please let us know when you arrive.
Please note that we cannot guarantee reservations in advance.
All rooms are non smoking.
If you wish to smoke, please use the smoking areas on the 1st and 2nd floors.
Available in some rooms. (Combination of Omiki Standard Doubles)
- We have 2 rooms. Please make a reservation by phone.
+81 3 3573 1121 (representative)
- Windows cannot be opened.
- Minors staying alone require parental consent.
Please download the consent form below, fill it out, sign it, and submit it when you check in.
＞Parental consent form
客室内にテレビはございません。
代わりに全室プロジェクターをご用意しております。
お手持ちのスマートフォンとプロジェクターをお繫ぎいただき、お好みの映像をお部屋でお楽しみください。
About Payment
You can use the following credit cards and two-dimensional barcode payment.
<credit card>
American Express/VISA/DC/Diners/JCB/Master/UFJ/Nicos/Union Pay<2D barcode payment>
PayPay / Rakuten Pay / dPayment / au PAY / Merpay / WeChat Pay / Alipay
The following gift certificates are available.
Mitsubishi UFJ Nikos Gift Card / JCB Gift Card / Mitsubishi Estate Group Gift Card / Royal Park Hotels Gift Certificate
No deposit is required, and room charges must be paid at check-in.
Please note that the usage fee for the facilities in the hotel cannot be charged to the room, so we ask that you pay each time.
We accept bank transfer, payment upon arrival (cash or credit card), and online credit card payment.
If you wish to pay in advance, please contact the Reservations so that we can confirm the payment range and payment date.
About Luggage
Please write the name of the guest and the Check-in the slip and send it to the address below. Please send your luggage after making a reservation.
Please note that we cannot accept refrigerated or frozen items.To: Front desk (Guest name + Check in date)
The Royal Park Canvas - Ginza Corridor
6-2-11 Ginza, Chuo-ku, Tokyo 104-0061
TEL +81-3-3573-1121
If you arrive early on the day, we can keep your luggage even before check-in. Please feel free to ask the front staff.
In addition, even after check-out, we will keep it only for the same day. Please be sure to bring your passport and other valuables with you.
- Please contact us by phone at +81 3 3573 1121 (representative).
- We accept delivery by Yamato Transport and Yu-Pack.
About Children
There is no child fare setting.
Children of elementary school age or younger stay free of charge if they share the same bed as their parents.
Children can only share beds with one adult, and any additional children will be charged an extra fee.
*We do not accept sharing beds with children using extra beds, sofa beds, or other auxiliary beds.
Customers aged 13 and above will be charged the regular rate.
Crib are available free of charge. The number is limited, so please let us know when you make a reservation.
For safety reasons, use is limited to children under the age of 1 who cannot hold onto their feet.
Please contact the hotel directly for available rooms. (There are some rooms where Crib cannot be installed.)
About Facilities and Services
The hotel does not have its own parking lot. Please use nearby coin parking.
Please note that there are no partnerships or discounts. Please note.
- All rooms are about 90 cm.
- I prepared it. Only available inside the hotel.
- Regardless of the type or size of the animal, we ask that you refrain from bringing pets other than assistance dogs (guide dogs, hearing dogs, and service dogs).
There is no curfew.
However, the automatic door at the hotel entrance is locked from 3:00 to 6:00 on weekdays and from 1:00 to 6:00 on holidays and days before holidays. Please let us know.
There is a 7-Eleven on the left side of the hotel building across the road.
- Please refrain from wearing sleepwears and slippers in the facilities.
- Unfortunately we don't have any.
- Unfortunately we don't have any. There is Laundromat on the 2nd floor. Please take advantage of it.
Not available.
For security reasons, we do not allow anyone other than hotel guests to use the guest room floors. Massage therapists who have arranged themselves will not be allowed to enter the building.
- It is not possible to reserve a seat or the whole CANVAS LOUNGE.
Also available for non-staying guests
Foreign customers use it as a restaurant.
- There is a power Outlets at the sofa seat.