FAQFrequently asked questions and inquiries

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About Us
FAQ/Inquiry

Check-in is from 15:00 and check-out is by 11:00.
*May vary depending on Accommodation Plan you use, so please check when making a reservation.
For customers arriving by car, we have parking available in the basement of the Bank of the Ryukyus Head Office building.
Hotel guests
We offer a special rate of 1,800 yen (tax included) per night.
Please be sure to present your parking ticket at the front desk upon arrival.
Restaurant customers
Restaurant guests can use the parking lot free of charge for three hours.
Please be sure to present your parking ticket at each restaurant when paying.
・Parking is available on a first-come, first-served basis. Advance reservations are not accepted.
・There may be cases where the parking lot is full and you are unable to use it.
・The parking lot is open from 7:00 to 23:00. Please note that we cannot accommodate entry or exit outside of these hours.
・Vehicles that can be parked must be within 5,300mm in length, 2,050mm in width, and 1,850mm in height.
If you arrive early on the day, we can store your luggage even before check-in. Please feel free to ask the front desk staff.
We will also keep your luggage after check-out, but only for the day of check-out. Please be sure to bring your passport and other valuables with you. We cannot keep frozen or refrigerated items.
There is no child fare setting.
Children under elementary school age are free of charge if using existing bed.
Children sharing a bed are limited to 1 child per 1 adult. Any additional children will be charged.
Up to 1 child can sleep with a regular bed, excluding extra beds.
Junior high school students and older will be charged the regular rate.
Not available.

About Stay
About Payment
About Luggage
About Children
About the Restaurant
About Facilities and Services

ABOUT
STAYAbout Stay

Check-in is from 15:00 and check-out is by 11:00.
*May vary depending on Accommodation Plan you use, so please check when making a reservation.
If the room must be ready at the desired check-in time, the room will be reserved from the previous day, so as a general rule, an additional charge for one night will be charged.
For this reason, it may not be available depending on the operating status of the previous day. Please contact the hotel for details.
Extension of check-out time will be charged as follows.
A. Check-out between 11:00 and 15:00
An additional fee of 3,000 yen (tax and service charge included) will be charged per room per hour.
B. Check-out after 15:00
An additional night's fee will be charged on the day.
*Please note that we may not be able to accommodate your request depending on the operating situation on the day or the next day.
*For details on fees and availability, please ask our staff when you check in.
Waitlists are not accepted.
Please contact us for the latest availability.
We will charge the following cancellation fee.
~8 days before...Not required
7-2 days before: 40% of the accommodation fee
The day before…80% of the accommodation fee
On the day: 100% of the accommodation fee
No show...100% of the accommodation fee
*The above does not apply to group bookings, travel agencies, or other agents.
In addition, it may differ depending on the Accommodation Plan, so please check at the time of reservation.
If you would like a room with a view, please let us know when you arrive. Please note that we cannot guarantee reservations in advance.
All rooms are non-smoking.
If you wish to smoke, please use the smoking area on the 7th floor.
Not available.
Depending on the availability of the room on the day and the type of room booked, it may be possible to prepare next to each other, so please let us know when you make a reservation.
We have 3 rooms available. Please make a reservation by phone.
+81-98-988-6661 (Representative)
The TVs in the guest rooms are compatible with some subscription-based paid streaming services.
If you have an account for each service, you can enjoy Netflix, Prime Video, Hulu, U-NEXT, etc.
You can also watch YouTube and ABEMA for free.
Windows cannot be opened.
Minors staying alone require parental consent.
Please download the consent form below, fill it out, sign it, and submit it when you check in.
＞Parental consent form

ABOUT
PAYMENTAbout Payment

We accept the following credit cards and mobile payments:
<Credit Card>
Visa/Mastercard/JCB/American Express/Diners Club/UnionPay
<Two-dimensional barcode payment>
PayPay/Rakuten Pay/d payment/au PAY/LINE Pay/Merpay/WeChat Pay/Alipay
The following gift certificates are available.
JCB Gif Card/Mitsubishi Estate Group Common Gift Card/Royal Park Hotels Gift Certificate
We do not require a deposit, and you must pay for your room at check-in.
Please note that fees for using the facilities within the hotel cannot be credited to your room, so please pay accordingly.
We accept bank transfer, payment upon arrival (cash or credit card), and online credit card payment.
If you wish to pay in advance, please contact Reservations so that we can confirm the payment range and payment date.

ABOUT
LUGGAGESAbout Luggage

Please write the guest's name and check-in Check-in on the shipping slip and send it to the address below. Please send your luggage after making your reservation.
Please note that we do not accept refrigerated or frozen items or cash on delivery.
Bank of the Ryukyus Head Office Building 7F, 1-11-1 Kumoji, Naha City, 900-0015
The Royal Park Hotel Iconic Naha
To: Front desk (Guest name + Check in date)
Phone number: +81-98-988-6661
If you arrive early on the day, we can store your luggage even before check-in. Please feel free to ask the front desk staff.
We will also keep your luggage after check-out, but only for the day of check-out. Please be sure to bring your passport and other valuables with you. We cannot keep frozen or refrigerated items.
Please contact us by phone at +81-98-988-6661 (Representative).
We accept delivery by Yamato Transport.

ABOUT
KIDSAbout Children

There is no child fare setting.
Children under elementary school age are free of charge if using existing bed.
Children sharing a bed are limited to 1 child per 1 adult. Any additional children will be charged.
Up to 1 child can sleep with a regular bed, excluding extra beds.
Junior high school students and older will be charged the regular rate.
Crib will be provided free of charge. The number is limited, so please let us know when making your reservation.
For safety reasons, this service is limited to children under 1 year old and unable to stand up.
Please contact the hotel directly for available rooms. (There are some rooms where Crib cannot be installed.)

ABOUT
RESTAURANTAbout the restaurant

Although it is not a reservation system, we recommend making a reservation as it may be crowded on weekends.
Please note that we do not accept reservations for breakfast, so please visit us directly.
Please be smart casual. Please refrain from wearing extremely light clothing or Sleepwear.
This is available at All-Day Dining" THE 7th TERRACE RYUKYU." Please contact the restaurant for details.
TEL: +81-98-988-6661
*Teppanyaki "RYUBI" and Sushi "RYUKAI" do not accept reservations for private parties.

ABOUT
FACILITIESAbout Facilities and Services

For customers arriving by car, we have parking available in the basement of the Bank of the Ryukyus Head Office building.
Hotel guests
We offer a special rate of 1,800 yen (tax included) per night.
Please be sure to present your parking ticket at the front desk upon arrival.
Restaurant customers
Restaurant guests can use the parking lot free of charge for three hours.
Please be sure to present your parking ticket at each restaurant when paying.
・Parking is available on a first-come, first-served basis. Advance reservations are not accepted.
・There may be cases where the parking lot is full and you are unable to use it.
・The parking lot is open from 7:00 to 23:00. Please note that we cannot accommodate entry or exit outside of these hours.
・Vehicles that can be parked must be within 5,300mm in length, 2,050mm in width, and 1,850mm in height.
All room entrances are 85 cm.
I prepared it. Only available inside the hotel.
Regardless of the type or size of the animal, we ask that you refrain from bringing pets other than assistance dogs (guide dogs, hearing dogs, and service dogs).
There is no curfew.
However, the automatic door at the hotel entrance will be locked from 1:00 to 5:00, so please hold your room card key next to the entrance or notify us over the intercom.
There is a Family Mart about 1 minute on foot from the hotel.
Please refrain from wearing sleepwears and slippers in the facilities.
Not available.
Not available.
In-room relaxation is available.