FAQFrequently asked questions and inquiries


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- About our hotel
- FAQ/Inquiry
- Check-in is from 3:00 PM, and check-out is until 11:00 AM.
*This may vary depending on your chosen Accommodation Plan, so please check when making your reservation.
*If you plan to arrive after midnight (0:00), please contact the hotel in advance.
By Car can use the on-site parking lot, but advance reservations are not accepted.
Guests staying at the hotel
We are offering a special price of JPY 2,000 for a one-day pass. (The one-day pass is valid from 12:00 PM (noon) on the day of entry to 12:00 PM (noon) on the following day.)
*If you enter the parking lot before 12:00 (noon) or exit after 12:00 (noon) the following day, you will need to purchase an additional day pass.
(For example, if you park at 7:00 AM and exit at 12:00 PM (noon) the following day, the fee will be JPY 4,000.)
* You can enter and exit the parking lot during your stay.
*Please note that discounted fares do not apply to payments made at the exit gate.
*Only vehicles with a width of 2.3m or less and a length of 5.5m or less are permitted to use the parking lot.
Please be sure to pay in advance at the "Parking Payment Machine" located in the 1st floor lobby, next to the main entrance.
If you arrive early on the day, we can store your luggage even before check-in. Please feel free to ask the front desk staff.
We will also keep your luggage after check-out, but only for the day of check-out. Please be sure to bring your passport and other valuables with you. We cannot keep frozen or refrigerated items.Lockers are available next to the front desk on the 1st floor.
This can only be used on the day before check-in or after check-out.Please be sure to check the following precautions before using the service.
[Number of units installed] 225 [Available hours] 5:00-23:00<Notes>
・If luggage is left in the locker after the allotted time has elapsed, a hotel employee will remove the item from the locker and, unless instructed otherwise by the owner, will keep it for seven days, including the day it was found, after which it will be delivered to the nearest police station.
・The following items are prohibited from being stored in the lockers.
Cash and other valuables, living things such as animals and plants, items that require refrigeration or freezing, dangerous items, and items that give off foul or unpleasant odors.
・The hotel will not be liable for any loss, damage, breakage, or deterioration of stored items for any reason while using the lockers.
- There are no child rates.
Children under elementary school age stay free of charge as long as they share a bed with their parents.
A maximum of two children per room can share a bed, and any additional children will incur an additional fee.
Guests aged 12 and over will be charged the regular rate.
- All rooms are non-smoking.
If you wish to smoke, please use the smoking areas on the 1st and 2nd floors.
About Stay
- Check-in is from 3:00 PM, and check-out is until 11:00 AM.
*This may vary depending on your chosen Accommodation Plan, so please check when making your reservation.
*If you plan to arrive after midnight (0:00), please contact the hotel in advance.
- If the room must be ready at the desired check-in time, the room will be reserved from the previous day, so as a general rule, an additional charge for one night will be charged.
For this reason, it may not be available depending on the operating status of the previous day. Please contact the hotel for details.
Extension of check-out time will be charged as follows.
A. Check-out from 11:00 to 18:00
An additional charge of 2,000 yen (including consumption tax and service charge) will be charged per hour per room.
B. Check-out after 18:00
An additional charge for the first night will be charged.*Late check-out is not available for the 2nd floor concept rooms.
*Please note that we may not be able to accommodate your request depending on the operating situation on the day or the next day.
*For details on fees and availability, please ask our staff when you check in.
- Waitlists are not accepted.
Please contact us for the latest availability.
We will charge the following cancellation fee.
~8 days before...Not required
7-2 days before: 40% of the accommodation fee
The day before…80% of the accommodation fee
On the day: 100% of the accommodation fee
No show...100% of the accommodation fee*The above does not apply to group bookings, travel agencies, or other agents.
In addition, it may differ depending on the Accommodation Plan, so please check at the time of reservation.
- If you would like a room with a view, please let us know when you arrive. Please note that we cannot guarantee reservations in advance.
- All rooms are non-smoking.
If you wish to smoke, please use the smoking areas on the 1st and 2nd floors.
- Not available.
Depending on the availability of the room on the day and the type of room booked, it may be possible to prepare next to each other, so please let us know when you make a reservation.
- We have 8 rooms available. Please make a reservation by phone.
+81-47-311-4442
- The TVs in the guest rooms are compatible with some subscription-based paid streaming services.
If you have an account for each service, you can enjoy Netflix, Prime Video, Hulu, U-NEXT, Apple TV, and Disney+.
You can also watch YouTube and ABEMA for free.
- Windows cannot be opened.
- Minors staying alone require parental consent.
Please download the consent form below, fill it out, sign it, and submit it when you check in.
>Parental consent form
About Payment
We accept the following credit cards and mobile payments:
<Credit card>
Visa, Mastercard, JCB, American Express, Diners Club, UnionPay<Two-dimensional barcode payment>
PayPay/Rakuten Pay/d payment/au PAY/LINE Pay/Merpay/WeChat Pay/Alipay
- The following gift certificates are available.
JCB Gif Card/Mitsubishi Estate Group Common Gift Card/Royal Park Hotels Gift Certificate
- We do not require a deposit, and you must pay for your room at check-in.
Please note that fees for using the facilities within the hotel cannot be credited to your room, so please pay accordingly.
- We accept bank transfer, payment upon arrival (cash or credit card), and online credit card payment.
If you wish to pay in advance, please contact Reservations so that we can confirm the payment range and payment date.
About Luggage
Please write the name of the guest and Check-in on the slip and send it to the address below. Please send your luggage after making a reservation. Please note that we cannot accept refrigerated/frozen products or cash on delivery.
13-1 Chidori, Urayasu City, Chiba Prefecture 279-0032
The Royal Park Hotel Maihama Resort Tokyo-Bay
To: Front desk (Guest name + Check in date)
Phone number: +81-47-311-4442
If you arrive early on the day, we can store your luggage even before check-in. Please feel free to ask the front desk staff.
We will also keep your luggage after check-out, but only for the day of check-out. Please be sure to bring your passport and other valuables with you. We cannot keep frozen or refrigerated items.Lockers are available next to the front desk on the 1st floor.
This can only be used on the day before check-in or after check-out.Please be sure to check the following precautions before using the service.
[Number of units installed] 225 [Available hours] 5:00-23:00<Notes>
・If luggage is left in the locker after the allotted time has elapsed, a hotel employee will remove the item from the locker and, unless instructed otherwise by the owner, will keep it for seven days, including the day it was found, after which it will be delivered to the nearest police station.
・The following items are prohibited from being stored in the lockers.
Cash and other valuables, living things such as animals and plants, items that require refrigeration or freezing, dangerous items, and items that give off foul or unpleasant odors.
・The hotel will not be liable for any loss, damage, breakage, or deterioration of stored items for any reason while using the lockers.
- Please contact us by phone at +81-47-311-4442
- We accept delivery via Sagawa Express.
About Children
- There are no child rates.
Children under elementary school age stay free of charge as long as they share a bed with their parents.
A maximum of two children per room can share a bed, and any additional children will incur an additional fee.
Guests aged 12 and over will be charged the regular rate.
- Crib are available free of charge. The number is limited, so please let us know when you make a reservation.
For safety reasons, use is limited to children under the age of 1 who cannot hold onto their feet.
Please inquire about available rooms. (There are some rooms where Crib cannot be installed.)
- Bed guards are available free of charge. As numbers are limited, please request one at the time of booking.
For safety reasons, the age limit for children is 18 months to under 5 years old.
About the Restaurant
- We do not accept reservations for breakfast.
You can check the occupancy status on the TV in your room.
If you register on your smartphone, you will receive notifications when your turn is approaching.
- Please be smart casual. Please refrain from wearing extremely light clothing or Sleepwear.
About Facilities and Services
By Car can use the on-site parking lot, but advance reservations are not accepted.
Guests staying at the hotel
We are offering a special price of JPY 2,000 for a one-day pass. (The one-day pass is valid from 12:00 PM (noon) on the day of entry to 12:00 PM (noon) on the following day.)
*If you enter the parking lot before 12:00 (noon) or exit after 12:00 (noon) the following day, you will need to purchase an additional day pass.
(For example, if you park at 7:00 AM and exit at 12:00 PM (noon) the following day, the fee will be JPY 4,000.)
* You can enter and exit the parking lot during your stay.
*Please note that discounted fares do not apply to payments made at the exit gate.
*Only vehicles with a width of 2.3m or less and a length of 5.5m or less are permitted to use the parking lot.
Please be sure to pay in advance at the "Parking Payment Machine" located in the 1st floor lobby, next to the main entrance.
- All room entrances are 85 cm.
- I prepared it. Only available inside the hotel.
- Regardless of the type or size of the animal, we ask that you refrain from bringing pets other than assistance dogs (guide dogs, hearing dogs, and service dogs).
- There is no curfew.
However, the automatic door at the hotel entrance will be locked from 1:00 to 5:00, so please hold your room card key next to the entrance or notify us over the intercom.
- There is a Lawson on the 1st floor.
- Please refrain from wearing sleepwears and slippers in the facilities.
- Not available.
- We do not have it available.
There is Laundry on the 2nd floor that is open 24 hours a day.
- Not available.
For security reasons, we do not allow anyone other than hotel guests to use the guest room floors. We will also refuse entry of masseurs who have arranged themselves.
- This hotel is not an official hotel.
Please note that we do not sell Tokyo Disney Resort park tickets.