FAQFrequently asked questions and inquiries
Frequently asked questions and inquiriesFAQ
Check-in is from 15:00 and check-out is by 11:00.
*May vary depending on the Accommodation Plan you use, so please check when making a reservation.
Use before check-in time will be charged as follows.
A. Check-in before 11:00
An additional charge for the previous night will be charged. Reservations of the previous day is required.
B. Check-in from 11:00 to 15:00
An additional charge of 1,000 yen (including consumption tax and service charge) will be charged per hour per room.
* We may not be able to meet your request depending on the operating conditions on the day before and on the day. Please note.
Extension of check-out time will be charged as follows.
A. Check-out from 11:00 to 18:00
An additional charge of JPY1,000 (including consumption tax and service charge) will be charged per hour per room.
B. Check-out after 18:00
An additional charge for the first night will be charged.
*We may not be able to meet your request depending on the operating conditions on the day and the next day. Please note.
*Please inquire with the staff at check-in for details on fees and availability.
The hotel does not have its own parking lot. We will guide you to the following affiliated parking lots.
*If you would like to use the wheelchair accessible parking lot, please contact the hotel.
◆affiliated parking lot
▼Matsuzaki Building Parking (mechanical) * reservation only
Address: 1-2 Minamiichijonishi, Chuo-ku (Matsuzaki Minamiichijo Building) (2-3 minute walk)
Parking time: After 15:00 to 11:30 the next day
Association rate: 1,500 yen/night (You can pay at the front desk when you check in. If there is an excess charge, please pay at the front desk when you check out.)
Access on the way: possible. However, entry and exit are not allowed at 21:00~7:30.
Reservations: Reservations are required. The number is limited. Please contact the hotel for reservations on the day.
*After confirming the available storage sizes below, please enter (1) the date of use (2) the car model (In the case of a rental car, the name of the rental car company and the size class) in the "questions and requests" column of the reservation form at Reservations. The number of cars is limited, so please note that we will guide you to a nearby parking lot if it is full or depending on the type of car.
*We are closed on New Year's Day.
< Available Size >
Total length: 4,850 mm or less
Overall width: not more than 1,700 mm (not more than 1,800 mm for sedans and high-roofs)
Tyre outside width: not more than 1,700 mm (not more than 1,770 mm for sedans and high-roofs)
Height: not more than 1,550 mm (not more than 1,580 mm for sedans and not more than 1,780 mm for high-roofs)
Ground clearance: not less than 130 mm
Weight: 1,700 kg or less
▼KP parking (mechanical)
Address: 2-chome 12-4 Minami 2-jo Nishi, Chuo-ku (4-5 minute walk)
Parking hours: After 14:00 to 15:00 the next day
Association rate: 1,500 yen/night (High roof car is 2,200 yen per night. Payment is made at the front desk when checking in. Excess fee is paid at the parking lot when leaving the car.)
Access on the way: possible. However, entry and exit are not allowed at 22:00~8:00.
Reservations: No. Please note that it may be full.
*We will stamp your hotel seal, so please be sure to bring your parking ticket to the hotel front desk.
< Available Size >
Total length: 5,000 mm or less
Overall width: 1,900 mm or less
Tyre outside width: not more than 1,800 mm
Overall height: not more than 1,550 mm (not more than 2,050 mm for high-roof vehicles)
Ground clearance: not less than 130 mm
Weight: not more than 1,900 kg (not more than 2,500 kg for high-roof vehicles)
[Precautions]
・Vehicles with high roofs and rear spoilers are not allowed.
・The following models and models of the same size are not allowed.
Stepwagon, Velfire, Alphard, Elgrand, Hiace, BMW X3~, Audi Q4~, LEXUS SUV, Land Cruiser
*Please be careful about the size of your car as it may not be available depending on the year and grade of the car.
◆Nearby parking lot * Not affiliated parking lot
▼Marui Parking B (Indoor Self-Driving)
*About 1 minute walk, no maximum fee.
< Available Size >
Total length: 6,000 mm or less
Overall width: 2,000 mm or less
Overall height: not more than 2,200 mm
Weight: 2,000 kg or less
▼Times Station Sapporo Sosei Square (indoor self-propelled)
*It takes about 6 minutes on foot and there is a maximum fee.
< Available Size >
Total length: 5,000 mm or less
Overall width: 1,900 mm or less
Overall height: not more than 2,100 mm
Weight: 2,500 kg or less
▼Curvis Park South 1, West 1 (outdoor flat ground)
*About 1 minute walk, no maximum fee.
< Available Size >
Total length: 4,700 mm or less
Overall width: 1,900 mm or less
There is no child fare setting.
Children under elementary school age are free of charge if using existing bed.
Children sharing a bed are limited to 1 child per 1 adult. Any additional children will be charged. Also, up to 2 children per room can sleep together.
Junior high school students and older will be charged the regular rate.
About Stay
Check-in is from 15:00 and check-out is by 11:00.
*May vary depending on the Accommodation Plan you use, so please check when making a reservation.
Use before check-in time will be charged as follows.
A. Check-in before 11:00
An additional charge for the previous night will be charged. Reservations of the previous day is required.
B. Check-in from 11:00 to 15:00
An additional charge of 1,000 yen (including consumption tax and service charge) will be charged per hour per room.
* We may not be able to meet your request depending on the operating conditions on the day before and on the day. Please note.
Extension of check-out time will be charged as follows.
A. Check-out from 11:00 to 18:00
An additional charge of JPY1,000 (including consumption tax and service charge) will be charged per hour per room.
B. Check-out after 18:00
An additional charge for the first night will be charged.
*We may not be able to meet your request depending on the operating conditions on the day and the next day. Please note.
*Please inquire with the staff at check-in for details on fees and availability.
Waitlists are not accepted.
Please contact us for the latest availability.
We will charge the following cancellation fee.
-8 days before...Not required
7-2 days before: 40% of the accommodation fee
The day before…80% of the accommodation fee
On the day: 100% of the accommodation fee
No show...100% of the accommodation fee
*The above does not apply to group bookings, travel agencies, or other agents.
In addition, it may differ depending on the Accommodation Plan, so please check at the time of reservation.
If you would like a room with a view, please let us know when you arrive. Please note that we cannot guarantee reservations in advance.
All rooms are non smoking.
If you wish to smoke, please use the smoking space located on the 2nd floor.
Unfortunately we don't have any.
We have 2 rooms. Please make a reservation by phone.
+81 11 208 1555 (representative)
- Windows cannot be opened.
- Minors staying alone require parental consent.
Please download the consent form below, fill it out, sign it, and submit it when you check in.
＞Parental consent form
About Payment
We accept the following credit cards and mobile payments:
<Credit card>
Visa/Mastercard/JCB/American Express/Diners Club/UnionPay
<Mobile Payment>
PayPay/Rakuten Pay/d Pay/au PAY/Merpay/WeChat Pay/Alipay
The following gift certificates are available.
JCB Gift Card/Mitsubishi Estate Group Common Gift Card/Royal Park Hotels Gift Certificate
No deposit is required, and room charges must be paid at check-in.
Please note that the usage fee for the facilities in the hotel cannot be charged to the room, so we ask that you pay each time.
We accept bank transfer, payment upon arrival (cash or credit card), and online credit card payment.
If you wish to pay in advance, please contact the Reservations so that we can confirm the payment range and payment date.
About Luggage
Please write the guest's name and Check in date on the slip and send it to the address below. Please send your luggage after making your reservation.
Please note that we cannot accept refrigerated or frozen items. We cannot accept packages that are paid on delivery or cash on delivery.To: Front desk (Guest name + Check in date)
The Royal Park Canvas - Sapporo Odori Park
1-12 Odori nishi, Chuo-ku, Sapporo 060-0042
TEL +81-11-208-1555
If you arrive early on the day, we can keep your luggage even before check-in. Please feel free to ask the front staff.
In addition, even after check-out, we will keep it only for the same day. Please be sure to bring your passport and other valuables with you.
Please contact us by phone at +81 11 208 1555 (representative).
We accept delivery by Yamato Transport.
About Children
There is no child fare setting.
Children under elementary school age are free of charge if using existing bed.
Children sharing a bed are limited to 1 child per 1 adult. Any additional children will be charged. Also, up to 2 children per room can sleep together.
Junior high school students and older will be charged the regular rate.
Crib are available free of charge. The number is limited, so please let us know when you make a reservation.
For safety reasons, use is limited to children under the age of 1 who cannot hold onto their feet.
Please contact the hotel directly for available rooms. (There are some rooms where Crib cannot be installed.)
About Facilities and Services
The hotel does not have its own parking lot. We will guide you to the following affiliated parking lots.
*If you would like to use the wheelchair accessible parking lot, please contact the hotel.
◆affiliated parking lot
▼Matsuzaki Building Parking (mechanical) * reservation only
Address: 1-2 Minamiichijonishi, Chuo-ku (Matsuzaki Minamiichijo Building) (2-3 minute walk)
Parking time: After 15:00 to 11:30 the next day
Association rate: 1,500 yen/night (You can pay at the front desk when you check in. If there is an excess charge, please pay at the front desk when you check out.)
Access on the way: possible. However, entry and exit are not allowed at 21:00~7:30.
Reservations: Reservations are required. The number is limited. Please contact the hotel for reservations on the day.
*After confirming the available storage sizes below, please enter (1) the date of use (2) the car model (In the case of a rental car, the name of the rental car company and the size class) in the "questions and requests" column of the reservation form at Reservations. The number of cars is limited, so please note that we will guide you to a nearby parking lot if it is full or depending on the type of car.
*We are closed on New Year's Day.
< Available Size >
Total length: 4,850 mm or less
Overall width: not more than 1,700 mm (not more than 1,800 mm for sedans and high-roofs)
Tyre outside width: not more than 1,700 mm (not more than 1,770 mm for sedans and high-roofs)
Height: not more than 1,550 mm (not more than 1,580 mm for sedans and not more than 1,780 mm for high-roofs)
Ground clearance: not less than 130 mm
Weight: 1,700 kg or less
▼KP parking (mechanical)
Address: 2-chome 12-4 Minami 2-jo Nishi, Chuo-ku (4-5 minute walk)
Parking hours: After 14:00 to 15:00 the next day
Association rate: 1,500 yen/night (High roof car is 2,200 yen per night. Payment is made at the front desk when checking in. Excess fee is paid at the parking lot when leaving the car.)
Access on the way: possible. However, entry and exit are not allowed at 22:00~8:00.
Reservations: No. Please note that it may be full.
*We will stamp your hotel seal, so please be sure to bring your parking ticket to the hotel front desk.
< Available Size >
Total length: 5,000 mm or less
Overall width: 1,900 mm or less
Tyre outside width: not more than 1,800 mm
Overall height: not more than 1,550 mm (not more than 2,050 mm for high-roof vehicles)
Ground clearance: not less than 130 mm
Weight: not more than 1,900 kg (not more than 2,500 kg for high-roof vehicles)
[Precautions]
・Vehicles with high roofs and rear spoilers are not allowed.
・The following models and models of the same size are not allowed.
Stepwagon, Velfire, Alphard, Elgrand, Hiace, BMW X3~, Audi Q4~, LEXUS SUV, Land Cruiser
*Please be careful about the size of your car as it may not be available depending on the year and grade of the car.
◆Nearby parking lot * Not affiliated parking lot
▼Marui Parking B (Indoor Self-Driving)
*About 1 minute walk, no maximum fee.
< Available Size >
Total length: 6,000 mm or less
Overall width: 2,000 mm or less
Overall height: not more than 2,200 mm
Weight: 2,000 kg or less
▼Times Station Sapporo Sosei Square (indoor self-propelled)
*It takes about 6 minutes on foot and there is a maximum fee.
< Available Size >
Total length: 5,000 mm or less
Overall width: 1,900 mm or less
Overall height: not more than 2,100 mm
Weight: 2,500 kg or less
▼Curvis Park South 1, West 1 (outdoor flat ground)
*About 1 minute walk, no maximum fee.
< Available Size >
Total length: 4,700 mm or less
Overall width: 1,900 mm or less
There is no dedicated bicycle parking lot for the hotel. We will guide you to the following nearby parking lots.
▼Sapporo Gensei Square Bike Depot
Flat pavement, indoor bicycle parking lot
※About 6 minutes on foot
* Reservation required (Reservation possible from the above website)
All room entrances are 85 cm.
I prepared it. Only available inside the hotel.
Regardless of the type or size of the animal, we ask that you refrain from bringing pets other than assistance dogs (guide dogs, hearing dogs, and service dogs).
There is no curfew.
However, the automatic door at the hotel entrance will be locked from 1:00 to 6:00, so please hold your room card key next to the entrance or let us know by intercom.
The following Convenience Store are located nearby.
①Seven-Eleven Hokkaido ST Odori Higashi Store (7:00-22:00, inside Odori Subway Station, about 2 minutes on foot in the underground walking space)
② Lawson Sapporo Soseibashi store (Open 24 hours, above ground, about 2 minutes on foot)
③ Seicomart Odori Bus Center (7:00-23:00, above ground, about 4 minutes on foot)
Please refrain from wearing sleepwears and slippers in the facilities.
Unfortunately we don't have any.
Unfortunately we don't have any.
Not available.
For security reasons, we do not allow anyone other than hotel guests to use the guest room floors. Massage therapists who have arranged themselves will not be allowed to enter the building.
It is not possible to reserve a seat or the whole CANVAS LOUNGE.
Guests who are not staying at the hotel can also use it.
Each table has a power Outlets.